Customer support for ecommerce brands, run by people who've actually run it.

Slow replies cost you sales. We handle your email, live chat, and social DMs so your customers get fast, on-brand answers - and you get back to growing.

Get a free support audit

Customer support built for ecommerce brands

For an ecommerce brand, customer support isn’t a back-office chore – it’s the difference between a one-time buyer and a loyal one. Globi handles the part most teams dread: the emails, the live chat, the social DMs, the “where’s my order?” messages that pile up during a sale. We answer them fast, accurately, and in your brand’s voice – so your customers stay happy and you stay focused on growth.

What makes Globi different is who’s behind it. We’re not a generic call center – Globi is led by a customer-experience practitioner who has spent years running support for ecommerce brands. We know your peak seasons, your return headaches, and your shipping curveballs, because we’ve handled them ourselves. That means less hand-holding from you, and support that understands your business from day one.

globi-servises

Replies in minutes, not days

Fast, accurate responses across email, chat, and DMs keep customers buying instead of bouncing to a competitor.

globi-servises

On-brand from day one

We learn your voice, your policies, and your products, so your customers can't tell us apart from your in-house team.

Smart automation, used only where it helps

We automate the repetitive work - order status, tracking, FAQs - and keep real humans on what matters: complaints, refunds, anything sensitive. You get speed without the robotic feel.

globi-servises

Built by a practitioner, not a BPO

Globi is led by an active ecommerce customer-experience leader - so you get support that understands peak seasons, returns, and shipping chaos, because we live it too.

We become your support team – without you having to build one. Globi handles your email, live chat, and social DMs (Instagram, Facebook, WhatsApp), answering customers quickly and in your brand’s voice. That means fewer “where’s my order?” messages sitting unanswered, fewer refunds caused by slow replies, and more buyers who come back. You stay focused on the product and the growth; we keep your customers looked after.

Support doesn’t stop at the inbox. Globi also handles the operational work that keeps an ecommerce store running smoothly: processing returns and exchanges, managing chargebacks and payment disputes, handling reviews and responding to feedback, and order and data entry. These are the tasks that quietly drain your team’s time and – left unattended – cost you money and damage your reputation. We take them on carefully and consistently, so you recover more revenue, protect your brand, and keep your team focused on growth.

Why Globi?

  • Email, live chat, and social media support (Instagram, Facebook, WhatsApp)
  • Coverage that scales with your sales peaks
  • We work in your tools – Gorgias, Zendesk, Shopify, Help Scout, whatever you use
  • Clear response-time targets, reported back to you weekly
  • Founder-led and ecommerce-native – not a generic outsourcing shop
  • We use AI and automation where it genuinely speeds things up – and keep humans on the moments that matter
Contact us today!

How working with Globi works

Free Support Audit

We start with a free 15-minute look at your current support: your channels, your volume, your response times, and where customers are slipping through the cracks. No commitment - you walk away with useful insight either way.

1
Onboarding & Setup

Once you're on board, we learn your business: your products, your refund and shipping policies, and your brand voice. We set up inside your tools (Gorgias, Zendesk, Shopify, or whatever you use) and build a response playbook so every reply sounds like it came from your own team.

2
Go Live

We begin handling your tickets across email, chat, and DMs. We start with a short ramp-up so we can flag edge cases and fine-tune answers with you, then take the day-to-day off your plate completely.

3
Ongoing Support & Reporting

You get consistent, on-brand support plus a weekly report on response times, ticket volume, and satisfaction. We keep improving as we learn your customers - and scale up smoothly when your busy seasons hit.

4

Our Blog

See More
One of the best BPOs we have ever partnered with! Globi is more like an extension of our team! We really love how they care about each and every single team member, happy employees, happy customers 🙂 The sweet spot about Globi is they always offer customization, omni-channel support and have capacity to scale.
Erik C.
CEO, H&P Inc
Not sure if outsourcing is right for you yet?
Start with a free 15-minute audit of your current customer support. I'll show you where you're losing sales and what's quick to fix - no strings attached.
Book Your free audit